Refund policy

You don't need to ask.

• If your file is rejected before the scan starts (for example because it isn't a valid APK), your credit is returned straight away so you can try again.
• If the scan or the report fails after that, your payment is refunded to your card.

Bought something you haven't used? You can have a full refund within 14 days of buying it, wherever you live and for any reason. Do it yourself in Settings → Purchases and refunds, which refunds instantly, or email [email protected].

"Unused" means you haven't started a paid scan, unlocked a free check or run an audit with it. For Report + re-scan, both scans must be unused.

When you buy, you ask us to start the service as soon as you use your purchase, and you acknowledge that you lose the right to withdraw once the report or audit is delivered. So a delivered report or audit is complete, and we don't refund it because it found nothing or because you disagree with a finding.

But if our tool didn't work as described, we fix it or refund you. For example: the report is about a different app, it is empty or broken, or a finding is plainly untrue of your file. Use Ask for a review in Settings → Purchases and refunds, or email [email protected]. A person reviews every request, usually within 2 business days, and if we decline we tell you why.

The same review is open for anything the instant refund doesn't cover, such as a purchase that is partly used or past 14 days. Asking costs nothing.

A free check has no cash price, so there is nothing to refund. If a free check that cost a Wizbit fails before its result is shown, the Wizbit is returned automatically. Wizbits have no cash value and are never refunded or paid out.

• Refunds go back to the card or payment method you paid with, in full.
• They usually appear within 5–10 business days, depending on your bank.
• We email you a receipt when a refund is made.
• A refunded purchase is removed from your account.

A refund from us is faster than a dispute through your bank, and everything above is available without one. If a payment is disputed, anything unused from that payment is put on hold until the bank decides, and returned to you if the dispute closes in our favour.

If you are a consumer in the EU, the EEA or the UK, you normally have 14 days to withdraw from a purchase of digital services or digital content, and this policy gives everyone the same 14 days for unused purchases. You also have rights if digital content or a digital service is faulty or not as described. Those rights, and any others the law where you live gives you and that cannot be waived, are not affected by anything on this page.

Questions about a refund: [email protected].